Pricing

Simple pricing that grows with you

Pay per staff user, and the price per user drops as your team grows. No setup fees, no per-resident fees and no surprises. Every plan includes onboarding help, staff training, Canadian hosting and all of our safety tools.

Starter

For small shelters and new programs.

$17CAD / user / month

Total $170 / monthBilled annually, $2,040 / year

Up to 10 staff users
Try for free

Run your shelter floor

  • Intake & client records
  • Beds, waitlist, door log & handover
  • Case notes, goals & follow-ups
  • Incidents, watchlist & crisis calls
  • Standard reports
  • Email support

For $6 more per user, Essentials adds HIFIS export, your own programs and forms, and phone support.

Most popular

Essentials

For shelters that run programs and report to funders.

$23CAD / user / month

Total $230 / monthBilled annually, $2,760 / year

Up to 10 staff users
Try for free

Everything in Starter, plus

  • HIFIS export & funder-ready reports
  • Your own programs & form builder
  • Housing applications & partner referrals
  • Staff board, schedule & events
  • Email & phone support
  • Guided setup call with our team

Professional

For larger shelters and multi-program agencies.

$33CAD / user / month

Total $330 / monthBilled annually, $3,960 / year

Up to 10 staff users
Try for free

Everything in Essentials, plus

  • Advanced reporting across programs
  • Funder & award tracking
  • Volunteer module included
  • Priority email & phone support
  • Quarterly check-ins with your success contact

Enterprise

For more than 25 staff, or several sites.

Custom

Annual agreement, tailored to your sites

Custom users and sites
Book a Free Demo

Everything in Professional, plus

  • Multi-site support & shared reporting
  • Custom report templates
  • Single sign-on (SSO)
  • Dedicated onboarding contact
Growing team? Move up to the next team size whenever you need to, and the price per user drops. Changes are prorated. Registered charity or multi-year agreement? Ask about nonprofit and multi-year discounts. Talk to us
Add-ons

Add what you need, when you need it

Every add-on works with any plan and can be switched on by your administrator.

Volunteer module

Volunteer profiles, scheduling, hours, training and a volunteer information board. Included in Professional and Enterprise.

$99 / month

Additional site

Add another residence with its own rooms, beds and door log, reported together.

$199 / site / month

Data migration

We import clients, programs and history from spreadsheets or your previous system.

From $750 one-time

Compare plans

Every feature, side by side

FeatureStarterEssentialsProfessionalEnterprise
General
Team sizes3 to 10 staff3 to 25 staff3 to 25 staffCustom
Sites111Multiple
Setup feeNoneNoneNoneNone
Canadian hosting
Intake & clients
Guided intake & intake review
Client profiles & family linking
Consent tracking & documents
Operations
Occupancy board, rooms & waitlist
Door log & shift handover
Staff board, schedule & events—
Case management & programs
Case notes, goals & follow-ups
Configurable programs & form builder—
Housing applications & appeals—
Community partner directory & referrals—
Safety
Incident reporting
Persons-of-concern watchlist
Crisis call log
Reporting
Standard reports
HIFIS export—
Funder-ready reports—
Advanced reporting across programs——
Funder & award tracking——
Custom report templates———
Security & admin
Role-based permissions & audit log
Single sign-on (SSO)———
Volunteer moduleAdd-onAdd-on
Support
Onboarding help & staff training
Guided setup call—
Support channelsEmailEmail & phonePriority email & phoneDedicated contact
Pricing FAQ

Good questions, straight answers

What's the difference between Starter and Essentials?

Starter covers the day-to-day shelter floor for teams of up to 10 staff: intake, beds, the door log, shift handover, case notes, standard reports and every safety tool. Essentials adds what shelters need once they run programs or report to funders: HIFIS export and funder-ready reports, your own programs and forms, housing applications and partner referrals, scheduling and phone support. For a team of 10 on yearly billing, that's $6 more per user. Most shelters that report to a funder choose Essentials.

How does the free trial work?

You get 30 days with every Professional feature in a sandbox pre-loaded with sample data. No credit card is needed. When you're ready, we move you to a live workspace once your agreement is signed.

Who counts as a staff user?

Anyone on your team who signs in: staff, supervisors and administrators. Residents never need accounts, and volunteers are covered by the volunteer module.

Are there setup fees?

No. Onboarding help and staff training are included in every plan. Importing records from spreadsheets or another system is optional, from $750 one-time.

What if our team grows past our plan?

Pricing is per staff user, in team sizes of 3, 5, 10, 15 and 25. Pick the smallest size that fits your team and move up whenever you grow: the price per user drops at each size, and changes are prorated. With more than 25 staff or several sites, ask us about Enterprise.

Can we change plans later?

Yes. Upgrade any time and the new features switch on right away, with the price difference prorated. Downgrades take effect at your next renewal.

Is there a long-term contract?

Monthly plans can be cancelled at the end of any month. Yearly billing saves up to 21% and is billed once a year.

What happens to our data if we leave?

It's your data. We'll provide a full export in standard formats, and follow your retention requirements before anything is removed.

Do you offer nonprofit discounts?

Yes. Registered charities and organizations signing multi-year agreements can ask us about discounted pricing.

Not sure which plan fits?

Tell us about your shelter and we'll recommend the right setup in a free 30-minute call.

Book a Free Demo Try for free